Quality Management System Policy Statement

Sentinel Africa Training Institute Ltd is committed to consistent delivery of high-quality training services to our clients and increased customer satisfaction. This Quality Management System Policy is written as a requirement for compliance to ISO 9001:2015 standard and reinforces Sentinel Africa Training Institute’s top management commitment towards establishing, implementing, maintaining, and continually improving a quality management system that will enhance conformity of training products and services, meet needs and expectations of interested parties and comply with applicable legal and other requirements.

Sentinel Africa Training Institute is committed to:

Sentinel Africa Training Institute is dedicated to achieving and maintaining high levels of customer satisfaction by consistently striving to understand our clients’ needs, providing exceptional training services, and promptly addressing any concerns to ensure their satisfaction.
To this end Sentinel Africa Training Institute has established and implemented a Quality Management System and is committed to maintaining and continually improving it in accordance with the requirements of ISO 9001:2015 standard.
Sentinel Africa Training Institute is committed to ensuring that compliance to all relevant and applicable legal and statutory requirements and contractual obligations is continually monitored and maintained.
Sentinel Africa Training Institute shall use the balanced scorecard as the framework to establish our quality objectives and measure the effectiveness of their implementation.
Sentinel Africa Training Institute acknowledges the importance of identifying and managing risks and opportunities to our training services and thus, will proactively and continually monitor and evaluate risks and opportunities to enhance overall performance.